Jerald Lim

Quantic School of Business and Technology Online

Yale-NUS College Singapore

Taipei American School Taipei

Product Manager

• Set up system for requirements gathering and SDLC as the first PM, including JIRA infrastructure, scrum ceremonies, and training of internal stakeholders
• Facilitated software development across 2 technical teams of 8 engineers to launch stores and vendor tools in 2 new countries (Korea & US) within a quarter

Product Manager

• Collaborate with and coordinate remotely a regionally distributed team to optimize employee transport experiences
• Facilitate weekly squad sync-ups and advance product development across two products, through prioritizing, solutioning, and project management
• Conduct user research to understand, test, and iterate on new and existing products, and present insights to team and rest of the company (interviews, ethnographical work, qualitative and quantitative survey design and data analysis, CSAT, NPS)
• Create and mantain documentation and guides on product behaviour to increase product knowledge for Sales, PMO, and the rest of the company
• Developing a sustainability / ESG strategy and brand for the company based on existing global research and recommendations (IPCC, UNSDGs) and industry opportunities
• Led scoping and solutioning of payments feature to support projects across APAC in varied local payments landscapes

Management Associate

• Managed and coordinated with multidisciplinary internal and external stakeholders to track addictions patient outcomes, create a high-fidelity website wireframe, plan trainings and events, and facilitate management meetings.
• Led research on patient outcomes in community psychogeriatrics program, and poster design to communicate findings.
• Co-managed engagement and recruitment for the 2020 Healthcare Management Associate Program: Co-led marketing strategy and execution, led development of Healthcare Management Associate Program website

Marketing Lead

• Led A/B testing for email marketing campaign for cold leads in the Australian Capital Territory
• Assisted with engagement, pitching, and demoing of product with warm leads in Kuala Lumpur, Malaysia
• Co-created social media marketing strategy to increase lead generation
• Produced content (copywriting and design) for social media campaigns, website updates, and marketing emails

User Experience Researcher

• Conducted qualitative research (sourcing of recruitment of participants from target demographics, structured interviews, translation from Mandarin and transcription, thematic coding and analysis with nVivo & RQDA) on HIV Self-Testing (HIVST) under the Communicable Disease Centre.
• Designed graphics for recruitment, publicity, and updates for project stakeholders.

Peer counsellor

• Trained in solution-focused brief therapy (SFBT)
• Provide a non-judgemental and confidential listening service for Yale-NUS College students on a weekly basis.

Alumni Success and Program Development Intern

• Co-authored and assembled a curriculum for high school freshmen regarding socio-emotional skills, advocacy, career options and readiness, and research skills.
• Communicated and worked with high school graduates to assist them with financial aid and college admission processes.
• Assisted with branding and communications through designing program logos and store merchandize for fundraising, as well as with video production for donor engagement.
• Authored a weekly internal bulletin covering news and research related to education equity and reform; publishing on my Medium as well for public benefit.
• Assisted with fundrasing through sourcing and applying for grants as well as helping with video production for a grant competition.

Research assistant, student consultant

• Designed an RCT to test interventions targeting obesity and mental health issues through Singapore public housing.
• Assisted in designing an environmental scan for summer interns to use as part of a first phase in expanding the scope of Singapore public health to sociobehavioural determinants of health and interventions.

Team leader and finalist

• Innovated a decentralized mushroom farming network solution as an easily adoptable and economically sustainable profitable alternative to palm oil and slash and burn practices.
• Conducted a life cycle analysis of our partner company’s processes and discovered a use for its primary waste product.

Co-founder; Publicity chair, publishing chair

• Conceptualized college’s first undergraduate research society and journal as part of the inaugural executive committee.
• Generated publicity for journal submissions and sales and organized and facilitated academia events.

Customer service, sales, and marketing intern

• Conducted a case study in the form of a paper survey and pharmacy and hospital visits to evaluate company’s performance and proposed improvements for sales and marketing through a presentation to the general manager, and sales and marketing teams.
• Supported front office through servicing customers over the phone and in person at our service center.
• Assisted with archiving of customer warranty and contact information, and designed spreadsheets to expedite tracking faulty meters and home delivery orders.

Section commander and duty planner

• Developed and led three sections over the course of one year; one of my men was selected for Specialist Cadet School.
• Devised a point system for duty distribution and rotation which was adopted and still used by subsequent duty planners.